Senior Role - Digital Banking Operations

Senior Role - Digital Banking Operations ||Female only

We have an opening with our client (Permanent Position) for Digital Banking Operations role. If you are interested in this opening then please apply or directly call on 9811984494.

Please find below mentioned job details:

Experience Required - 10+ years

Location - Pune

Job Description :

What will you be doing?

- Where applicable this should include reference to the following; level of accountability, ownership and/or influence on policies and strategy; quantify any financial accountability /budgetary requirements; likely timeframe of role activities; the impact of the role on the team/organisation.

- Run an operations unit within BGSC, across cities and sites,

- Managing process performance in line with agreed SLA and targets.

- Drive a culture of continuous improvement.

- Maintain effective working relationships with key stakeholders within BGSC and related customer business areas.

What we are looking for:

- Work experience at a senior managerial level of leading large teams across multiple processes

- Prior experience in Customer Service

- Knowledge of Retail Banking Services and processes

- Knowledge of emerging technology e.g Blue Prism and exposure to tech testing with ops

- Experience with leading Financial Services BPOs/Large BPO setup

- Excellent track record during past work experience; Stability in previous jobs.

Skills that will help you in the Role:

- RPA and tech applications knowledge

- Experience of closely working with Tech teams

- Understanding of transformation tools and methods available in the Bank

- Understanding of business financial.

Surbhi
9811984494
New Avenues Consulting