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06/09 Shivi Gupta
HR Professional at Mount Talent Consulting

Views:3326 Applications:233 Rec. Actions:Recruiter Actions:11

Senior Role - Customer Success - Communication/Media & Telecom Domain - Management Consulting Firm (8-14 yrs)

Bangalore/Delhi NCR/Mumbai Job Code: 740301

Must have experience on Customer Success, Customer Experience, Customer Life Cycle, Customer Onboarding, Customer Adoption, Renewals with relevant exposure to CMT industry.

MBA is a must have.

- 8-10 years of progressive experience in Management Consulting with focus on High tech industry.

- Driven transformation programs with experience in value tracking & reporting, metrics & KPI design, business case, SOPs, project management, governance and PMO .

- Understanding customer needs and translating them to business requirements (business requirement definition), business process flows and functional requirements - thereby acting as an interface between business and technology teams.

Women-friendly workplace:

Maternity and Paternity Benefits

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