Customer Experience - Hospitality

Ideal candidate would be from the hospitality Industry with responsibility for marketing of large five star properties with 10+ years of experience in Marketing with 4+ years in Customer Service having directly handled a large customer base.

- Independently & actively manage all aspects of the project: scope, issues/risks, schedule, quality and online communication on a regular basis

- Responsible for delivering the Signature Customer Experience across multiple customer touch points

- Work closely with the creative agencies to co-create artifacts within the agreed brand framework

- Interface with all customer-facing functions to deliver a uniform experience across the customer life cycle.

- Planning, executing, measuring, managing, testing, and tracking changes and quality issues.

- Ability to work with multiple disparate teams and ensure delivery.

- Work closely with both creative & digital agencies.

- Excellent problem-solving skills to get things to run smoothly as soon as possible.

- Quick learner needs to adapt based on specific business requirements.

- Proven track record of having run successful customer campaigns

- Empathy for customer & strong insight-driven thought process

- Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound

- Excellent analytical skills and data-driven thinking

- Other key qualities include a positive attitude, ability to multi- task and meet deadlines, work efficiently under pressure with a careful attention to detail and a strong work ethic in a very fast paced work environment.

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