Looking for a professional with technical background having experience of minimum 7 years in handling enterprise based client and query management; post-sales engagement. Catering to US based clients (North America). You will have to handling daily/weekly delivery plans based on critical metrics, and also preparing quarterly report on adoption-prediction-retention of clients. Managing multiple enterprises on same day. Focus areas: On-boarding/adoption. Retention, Growth If Interested Apply!! Your Employer American multinational software company, focused upon the creation of creativity software products, and digital marketing software. Having global presence and catering software needs of major multinational to startups. Catering huge product lineup and client database globally. LOCATION: Noida Shift Timings: US shift RESPONSIBILITIES : - Providing in depth troubleshooting and support to the clients for strong retention. - Managing multiple enterprise based clients for growth and adoption of new account - Managing post-sales product and technical troubleshooting. - Quarterly Reporting of adoption-prediction-retention of client accounts - Handling Delivery plan based on various metrics and customer satisfaction - Handling renewal and growth of clients - Regular interaction with C-suite level stakeholders REQUIREMENTS : - A Professional with a Graduation/PostGraduation in the technical background, preferred - Having an experience of minimum 7+ years in CSM and a total of 10 years - Having good knowledge of AEM tool is preferred - Having an experience of 10+ years in client-based product company - Open for night shit - Having strong verbal communication skills as there will be regular stakeholder interaction WHAT IS IN IT FOR YOU? - An opportunity to define, lead and coordinate the operations/function of the company. - Work with top of its class company - Fast track career growth

Greater Noida

Noida

Senior Role - Customer/Client Manager 

Senior Role - Customer/Client Manager  ,Job Description for Senior Role - Customer/Client Manager  in Crescendo Global in  Greater Noida Noida for (10-16) years of experience. Apply Now!

Job Description for Senior Role - Customer/Client Manager  in Crescendo Global in  Greater Noida Noida for (10-16) years of experience. Apply Now!