Senior Role - CRM Consulting - IT Firm

Our Client a leading IT MNC in India is looking out for CRM consulting professionals to work in Riyadh location.

Job Description

- Conducting business diagnostics to help clients establish industry leading customer service/Sales automation solutions, technology, processes, procedures and training

- Creating a strategic framework for customers accompanied by recommendations for modifying and enhancing the existing CRM/SFA operations, procedures and systems

- Developing thoughtful and innovative strategies to improve customer experience, increase revenue generation, bring in efficiencies and reduce operational costs across customer segments through customer enablement and multi-channel integration

- Establishing and documenting functional, technical and contractual requirements

- Demonstrating an in-depth understanding of multiple domains

- Define and Scope Business Areas

- Elicit, Analyze and document requirements

- Communicate Requirements

- Identify Solution

- Verify Solution meets the Requirements

Desired Candidate Profile

- 4-8 years of experience of implementation and management of business automation solutions within the space of CRM SFA / Marketing / Service, PRM etc

- Executing projects in any one or more of the following technologies: Oracle Siebel, Oracle CX Cloud, MS-CRM, and SalesForce.com

- Experience in consulting with industry leaders across verticals

MBA from Tier 1/2 B Schools is preferable