09/10 Ojusvee
Senior Consultant at ABC Consultants

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Senior Role - Contact Center Operations - NBFC (10-22 yrs)

Mumbai Job Code: 855092

- Setup entire contact center operations for an NBFC.

Role involves handling following responsibilities:

1. Contact center management

2. Customer engagement/ service

3. Good Digital/ Tech understanding as a Business Analyst

4. Collections experience (not compulsory but added advantage)

5. Hands on system experience

6. Good Communication skills

7. Independent management ability

8. Experience in Consumer lending

In general, we should be looking at profiles with more experience in MSME/ EEG sales. Needs to also have Telesales experience. Collections, Analytics and Tech understanding would be a plus though not compulsory

Women-friendly workplace:

Maternity and Paternity Benefits

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