Senior Research & Planning Analyst - Courier Industry

Overall Role Purpose - Support the research and planning function by gathering and analysing appropriate information, and producing reports for use by Sales, Marketing and Senior Management.

- Reports to Commercial Planning & Research Manager

- Commercial Planning & Research Manager

- Assist to collect economic, industry and competitor information to perform external environment analysis.

- Assist to gather information for the annual business planning process including different customer segments, key markets and trends.

- Country office (other departments)

- Produce analysis and reports for the use of sales staff to track selling effectiveness.

- Research Agencies

- Liaise with research agencies regarding market research studies, and help to follow up on research results.

- Research, Analysis and Report Preparation

- Undertake local, small scale research studies for specific purposes to help identify sales leads or market potential.

- Support the budget and reforecast process by consolidating KPIs, performance against projections and analysing variances.

Membership of trade bodies:

- Obtain membership of various trade/industry bodies to represent views

- Develop industry knowledge resource

- Develop industry knowledge resource through subscription to various books, magazines, white papers, etc

- Prepare industry presentations for use by senior management

Trade outlook:

- Assist in content finalization, design and publication of the monthly paper

- Collect customer feedback and action

- Sales Leads Management: full cycle on:

- Producing the non contacts for our sales team

- Pre-qualification to clean out the non users of Air Express services

- Follow through on sales efforts to convert the lead

Revenue quantification

- External Environment Scanning

- Market intelligence collect competitors information

- Continuously collect and update macroeconomic indicators and conduct correlation analysis with performance

Competency segment Business

Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Competency segment Leadership

Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Competency segment Personal

Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, ex pertise and ability to get results.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.