Job Description:

Title/Role Senior Project Manager (Delivery)

Reporting to Account Delivery Manager

Location Noida, India (Overseas Travel to the USA)

SPM - Delivery responsible for managing delivery outcomes, people engagement, client satisfaction and account mining/ growth for an existing client relationship. The role holds delivery management responsibility for one or more projects or program work streams.

The role reports into an Account Delivery Manager and will have one or more project or technical lead(s) reporting into her/him. The KRAs for the role include delivery predictability, profitability, client satisfaction, talent development and retention and organizational outcomes.

Responsibilities:-

- Responsible for providing delivery management and leadership for one or more software services delivery engagements for a Financial Services client. The engagements could include different IT service offerings (e.g. application development, enhancements, testing, etc) and leverage cross-functional, globally distributed teams (typically 30-50 people).

- Responsible for the realizing delivery outcomes (quality, schedule, cost, outcomes/ benefits etc) for projects/ work streams with different engagement models (managed services, co- managed and client managed) and various pricing models.

- Responsible for managing commercials (specifically gross margins).

- Responsible for compliance (contractual, process and engineering).

- Responsible for customer engagement and satisfaction, NPS/CSAT.

- Responsible for overall people engagement with direct reporting of PMs/APMs/Tech Leads (offshore and onshore) and next level reporting of delivery team; owns and succession planning for the LoB.

- Owns and drives delivery and business initiatives for the account under the overall direction of the ADM and Delivery Director.

- Establishes and implements effective program management and delivery governance framework for the LoB with the support of the delivery excellence teams and practices.

- Responsible for CR negotiations for ongoing projects, SoW for new projects, setting up new delivery teams/projects.

- Manages senior stakeholder expectations with clear and timely communication and reporting, both internally and externally (customer organization and partners, if any).

- Ensures delivery health through periodic reviews and by extending proactive support and intervention to reporting project managers/ leads.

- Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mindshare sessions with clients and partners.

- Experience of leading presales activities, responding to RFP/RFI

- Manages escalations and supports PM/Leads in managing critical risks and issues in LoB projects. Managing the timely fulfillment of all open staffing/ people needs for the LoB working with the workforce management and talent acquisition teams.

- Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through services and solutions.

- Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level.

- Experience of moving delivery engagements to higher levels of maturity (process/ software engineering and engagement models)

- Provides thought leadership in one or more areas across delivery, methodology, technology or business domain.

Required Skills and Experience:

- 12-17 years of experience in the IT industry in delivery roles; 5+ years on experience in program or LoB management with large, geographically distributed teams (onshore and offshore).

- 5+ years of strong business domain knowledge in the financial services domain (preferably capital markets/ investment banking), with an IT consulting/ services firm.

- Experience of setting up medium size delivery teams (25+ people) organized across one or more projects/ work streams.

- Project or Program management experience across the full SDLC lifecycle involving different methodologies like agile, iterative, waterfall and hybrid.

- Prior experience of managing delivery engagements with quality frameworks such as CMMI.

- Experience across service offerings (e.g. application development, maintenance, re-engineering, migration, etc.), different pricing models (fixed price, fixed capacity, time and material, client manage etc.) and engagement models (partner/ vendor managed, co-managed and client managed).

- Prior experience in managing demanding senior stakeholders with customers based in US and of Asia origin.

- Must be consultative and solutions oriented; prior experience of structuring or defining solutions oriented delivery engagements and troubleshooting critical delivery issues.

- Strong commercial acumen with high proficiency in effort/ cost estimation.

- Very strong business communication, negotiation and conflict management skills.

- Strong knowledge of project financials and IT services contracts.

- Hands on delivery leadership experience on complex/ high risk projects.

- Experience of driving pre-sales effort as the bid manager (i.e. large proposals and sales pitches) and mining accounts/ farming for opportunities in existing customer businesses.

- Strong outcomes focused leadership skills with strong people focus.

- Demonstrated ability to drive change and continuous improvement journeys across delivery excellence and margin improvement.

- Prior experience of managing leads / PMs in a matrix organization.

- Flexibility to need based, short term overseas travel.

- Delivery background of technology complex projects especially in migrations and data practice.

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