Posted By
Kanupriya Kakkar
at HReSource Consultants
1144
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0
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Posted in
IT & Systems
Job Code
46985
Designation: Sr. Program Manager
Experience: 10- 15 Years
Location: Bangalore, Gurgaon
Roles and Responsibilities
- Strategize and drive to meet / over achieve the NPS and pulse survey score & previous score for the account
- Identify the Internal and external stake holders for the account managed and develop an engagement calendar and communications channel
- Drive the team to be on GREEN In the deliverable wise CSAT, Perception survey and transaction survey score
- Develop a CVI plan for the account and implement actions as per agreed timelines
- Plan and drive to meet revenue target as well as QOQ growth
- Measures to be taken to enhance the GM of the account
- Be a catalyst to bring in ne w business
- Drive to make zero outstanding pertaining to the accounts handled
- Account renewal to happen with min 10% hike on or before expiry
- Attrition to be kept in control for CRTF.
- Ensuring SLA is met as agreed with customer and ensures zero penalty
- Monthly review on program level risks with key stakeholders
Please send your resume to kanupriya.hresource@gmail.com
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Posted By
Kanupriya Kakkar
at HReSource Consultants
1144
JOB VIEWS
0
APPLICATIONS
0
RECRUITER ACTIONS
Posted in
IT & Systems
Job Code
46985