Role :

We're hiring for a Senior Product Manager to lead our User Retention and Communications initiatives. You'd build products that will directly impact one of the most critical metrics of Apna's business - user retention. As is the case for marketplace products, retention is a function of demand/supply in addition to the quality and ergonomics of the product. Against this background, you would be responsible for all features related to in-app and off-app communications, along with demand-supply matching algorithms that will determine the conversion on the app. Additionally, you'll also be building next-gen communication products like chatbots for Customer Success. With fast pace growth, you will also get an opportunity to grow your team.

This is a unique opportunity to directly impact the experience and retention of millions of users.

Responsibilities :

- Maintain and build new features for all internal communication tools used for in-app and off-app communications, including in-app chat, push notifications, WhatsApp, email, SMSs and IVR

- Build internal tools that will help internal teams such as Customer Success to automate job approval, improve job fulfilment and run promotions, for the growth team to forecast growth required

- Work with PMs, data scientists, AI, applications, and infrastructure engineers to lay out a comprehensive communications roadmap

- Aligning product strategy and candidate/employer experience with model objectives through measurable metrics

- Understand and lead analyses of the competitive environment, customers, and product metrics to determine the right set of features to drive engagement and usage on Apna

- Drive global product requirements definition, product planning, and product design (including writing PRDs) of new features and enhancements

- Clearly communicate product and platform benefits to our users and internal stakeholders

Requirement :

- 4+ years of experience in Product Management or equivalent role

- Previous experience working on a scale of MAU > 5 Mn

- Experience building products with a demonstrated ability to drive product roadmaps, development, and launch

- Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies

- Ability to lead and align several teams, with a track record for driving complex product planning and development

- Ability to understand deeply technical systems and communicate clearly to both technical and non-technical audiences

- Experience with retention and/or novice member experiences

- Previous experience with products like MixPanel, Clevertap, Branch

Benefits :

- Have autonomy to work from home. Only one rule: Get things Done!

- We promote and celebrate team members contributing at a variety of professional conferences and events. Be a speaker, contribute to open source, publish academic work, publish an online blog showing your expertise. We are here to encourage you!

- You join us in your current area of expertise and let us know about your personal professional goals. Looking to start your company? Further studies at the best institutes? Want to change career track? We make sure you reach there!

- Generous pool of ESOPs

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