Senior Product Manager - Service Cloud

Senior Product Manager-Service Cloud

The Role : We are looking for an ambitious and energetic product professional to lead the effort to conceive, design, develop and release our Service Cloud platform.

The Role Will Involve :

- Building the product and design team necessary to drive & own the Service Cloud platform

- Work with sales, pre-sales, service teams and enterprise customers across verticals to understand their perspective of what is needed, and how can we create a differentiated offering.

- Work with Engineering teams and leadership to establish a clear roadmap

- Work with Engineering teams and drive the roadmap, product delivery, adoption and CSAT

- Work with business teams to drive pricing and go-to-market strategies.

Requirements :

- 7- 15 years of overall experience in product management and design.

- Previous experience in building product in any of these areas - CRM, Service Cloud, Ticketing or Support Software mandatory

- Minimum of 4 years of experience in SaaS businesses with understanding of customer centric business processes such as sales, marketing, service, or customer experience.

- Deep understanding of usability and user interface design.

- Experience with user research (interviews, surveys, data driven insights) and market research

- Experience in creating varieties of product artefacts to help multiple stakeholders in the organization understand the product, especially engineers and designers.

- Excellent documentation skills and ability to define features through detailed specifications, use cases, wireframes, and prototypes

- Maintain a deep understanding of the competitive product landscape & trends

- Ability to validate & pitch new product ideas

- Strong communication & analytical skills and ability to find creative solutions.

- Ability to lead without authority and work independently.

- Passion for building best in class software.