- Developing, overseeing, implementing and regulating various process and process improvements for NR business
- Drafting, periodic updation of SOPs for on boarding, service request etc. in line with regulatory guidelines
- Identifying gaps in existing processes and mend those
- Ensure system controls are in place to avoid manual errors. Introduce new systems and procedures where appropriate
- Participate in functional and cross functional teams to meet objectives and improve processes
- Develop and oversee systems to ensure adherence to regulatory guidelines
- Evaluate the efficiency of controls and improve continuously
- Identify compliance issues and ensure adherence
- Draft, modify and implement processes to cater customer requests and ensure adherence to regulatory guidelines
- Liaise with internal stakeholder like Compliance, Audit, etc to close facilitate audit and close any observation within timelines
- Liaise with BIU, compliance , IT teams to facilitate any RBI data requirement
- Share response on periodic RBI queries
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