Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
14/12 Kanchan Gupta
Senior Key Account Manager at Impeccable HR Consultants Pvt. Ltd.

Views:207 Applications:69 Rec. Actions:Recruiter Actions:5

Senior Product Manager - Digital Lending - Home Loan (3-10 yrs)

Mumbai Job Code: 1018924

Profile:


Looking for candidate having experience in Service request management, complain management, developing DIY for customers. Identifying process gaps and enhancing.


- Collaborate with the digital team to build and execute customer journey and improve TAT

- Work with business analytics team to identify potential foreclosure and retention accordingly

- Recommend process changes in order to improve service efficiency and quality across the assigned area

- Leverage in-house synergies through collaboration with internal stakeholders

- Driving services best-in-class for customer experience

- NPS score, Retention numbers and incidence ratio, complaint ratio, NIL resolution beyond TAT

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.