1. Develop and champion product vision and roadmap

2. Own the product end to end and driving key business metrics working with key stakeholders

3. Drive Innovation and new ideas adopting latest technologies

4. The present necessary business case for investments and budget inputs to the IT Head

5. Evaluate and prioritize functionalities/development requests basis business and consumer needs, the scope of work, cost, and skill requirements

6. Build strong governance working with internal teams and partners to get work done

Key functional responsibilities :

1. Develop and champion a product vision, product strategy and product roadmap collaborating with stakeholders

2. Use customer & market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities working with Business Insights and Marketing teams

3. Work with internal team and vendors to get the rights processes and tools in place i.e. DevOps, A/B Testing, Customer Journeys, Roadmap & user stories, etc.

4. Responsible for getting things done and ready to work hands-on to achieve defined milestones

5. Responsible for delivering best in class consumer experience across channels (websites, mobile app, mobile site, digital menu boards, in-store gaming, self-ordering kiosks)

6. Drive online delivery and restaurant process improvement, integration with ecosystem partners (food aggregators, delivery, payment providers)

7. Drive omnichannel CRM & Loyalty program, develop consumer experience and analytics platforms

8. Incorporate best practices in the field of technology and alignment with global standards and policies

9. Adopt standards and protocols for data exchange, communications, software and interconnection of information systems. Evaluation of external partners for all new digital technologies and strategic vendors for other IT products and services

10. Establish governance mechanisms for close functioning and alignment of IT team with business operations, Marketing and RSG

11. Make certain that solution design and delivery meet business requirements and expectations regarding cost, schedule and scope

12. Set priorities & lead the team towards meeting current and roadmap needs of the company

13. Review and govern policies and procedures to ensure the protection, integrity, security and privacy of information

14. Guide IT managers in ensuring adherence to procurement and planning requirements, compliance with budget procedures

15. Govern the implementation of all strategic projects and drive mechanisms to ensure successful implementation. Share project status updates with all key stakeholders and highlight any critical delays / impact

16. Enable-IT team towards becoming business partners/ change agents for operations and other functions.

17. Monitor feedback on the service standards and feedback from consumers across channels, internal customers and devise action plans to enhance the quality of service / to correct the shortcomings, continually improve operations and streamline work processes.

People Management :

18. Set clear and objective goals / key responsibilities for the team

19. Drive performance of team members and provide feedback on an ongoing basis

20. Facilitate identification and delivery of key learning & development goals (functional and behavioral) Cultivate a culture of excellence and process improvement

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