Senior Process Manager - BFSI

6- 10 Year of experience at a managerial role involving people, process and client mgmt.

Must haves

- Strong business understanding of the Investment banking life cycle, Investment banking background, Forex Settlement, Trade settlement, Collateral management

- Strong capabilities in MS Word, MS Excel & PowerPoint

- Build domain expertise and lead from the front

- Ability to work under pressure, handle multiple priorities and work as part of the team

- Good presentation and communication skills (written and verbal)

- Excellent interpersonal skills - ability to network and earn confidence of diverse client personnel as well as management.

- Ability to work with teams across time-zones and cultures

- Organized, detail oriented, flexible, self-starter & highly motivated

- Should be able to act fast and decisively when dealing with critical situations - ability to read situations and act in minutes

- Good with numbers and ability to derive information from data

- Excellent multi-tasking and creative problem solving

- Team lead experience of handling a team of 50 - 70 people

- Good Communication

Good to haves

Good analytical reasoning

Technology - 1 MS Office

Technology - 2 NA

People People managers

Roles & Responsibilities

- Take leadership role in independently managing back office operations

- Client Management - establish self as a valued partner and work closely to achieve goals defined

- Independently handle all client escalations and lead mitigation steps to prevent future escalations

- Manage team of 50-70 people - training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.

- Help knowledge management endeavor by sharing process knowledge and best practices within the teams

- Lead various quality initiatives across processes managed

- Responsible for Business continuity, transformation and various audits