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24/07 Piyush Pagar
Senior Head Hunter at Catenon

Views:3881 Applications:78 Rec. Actions:Recruiter Actions:68

Senior Process Lead - Service Management (12-17 yrs)

Hyderabad Job Code: 724302

Service Management - Senior Process Lead

- Particularly looking at people coming from Shared Services Environment and who have ITIL Expert certifications with exposure on any of the domain (HR / Finance / Procurement / IT)

- Responsible for the implementation and the effective and efficient execution and usage of the Integrated Service Management processes (ISM) and frameworks of GBS within the SDUs and its suppliers

- Control and improve the usage of SM processes based on the analysis, and look for opportunities to improve its effectiveness, efficiency and variance by influencing behavior and driving the change

- Formulate improvement suggestions on operational procedures, training material, reporting, knowledge articles, work instructions and technology

- Manage the change management process of internal GBS processes, and support in the change control process

- Ensure processes are implemented and followed in compliance with approved ISM process design within the SDUs, by among others executing compliance reviews from a quality and process management perspective

- Coordinate end-to-end performance, monitor, analyze and reporting on ISM processes

- Review the impact of needed and proposed changes of GBS processes and tooling

- Advice and challenge on the implementation of SM processes related topics

- Execute internal audits and spot checks and report findings and improvements, maintain an overview of the status of these findings

- Ensure knowledge (information, documents) is identified, created, maintained and published and review the knowledge on process and quality aspects

Manage the setup of Electronic Document Management system for GBS, including :

1. Representing GBS in the EDM Reference Group

2. Managing EDM authorizations for GBS

3. Being key-user

4. Managing the inventory, storage, and lifecycle of GBS documents

- Measure and analyze the performance of the process (KPI/ PPI) and report process performance issues appropriately

- Act as focal point for questions related to process procedures within the SDU(s) of your responsibility

- Collaborate with the LSS Black belts and project managers on execution of projects related to internal process changes

- Liaise with stakeholders on commitment for priority settings and management of change, convince GBS stakeholders on the importance of SM processes

- Coach the SDUs in SM processes

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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