Senior Partner/Relationship Manager - Partner Client Relations - BFS

Job Title: Partner Client Relations/ Senior Partner Client Relations

To acquire and engage with Institutional clients i.e. Corporate, SME, Banks, Finance and Institution and manage the portfolios along with giving the market/product updates to the clients and making recommendations thereof.

Job Context & Major Challenges:

- The Wealth management division is engaged in providing strong research backed financial services advisory to the HNI clients and managing their ongoing financial advisory and Portfolio Management needs. The product portfolio includes Mutual funds, Life insurance, Bonds, Structured products, Real estate advisory, Company fixed deposits & Equity Commodity Broking services etc.

- Partner Client Relations/ Senior Partner Client Relations are responsible for Identification and acquisition of Institutional clients and manage the overall relationship. SPM will be engaged in providing our Treasury solutions, selling of all investments products and also generating business leads for our SME lending business.

- The main challenges faced by this profile are conversion time, ensuring very high TAT, being up to date about the markets and products and meeting the customer servicing standards.

- The critical skill sets that this profile requires are a strong local network, Market and Investment product knowledge, ability to interpret market trends, high collaboration, good communication and negotiation skills, target orientation, acquisition experience/expertise and customer centricity.

- The key job is to provide continuous & superior guidance to the team members to focus on (1) Client acquisition (2) Client retention & deepening (3) positioning the brand effectively to attract talent.

Key Result Areas and Supporting Actions:

1. To undertake new client acquisition, retention & growth - Identify and acquire new customer for CTS.

- To execute monthly sales plan to acquire large prospective clients and ensure regular contact with all mapped clients through regular weekly / monthly calls. Daily tracking of targets & personal meeting with clients. To identify potential clients (Corporates/FIs) through referral networks and other channel of sourcing new customers like ads, directories of various corporate associations, internet etc

- To ensure 100% client penetration for business sourced & enabling increase in share of wallet & revenues

- To undertake joint calls with research team / portfolio review of clients with research team / worksite for corporate clients.

- To work with the retail teams in arranging worksites in the premises of Institutional clients

2. To achieve targeted profitability & fee income - To maintain sales volumes & achieve targeted revenue from all customers/ products.

- To share regular market updates with clients and provide right investment solution.

- To maintain projected fee income at budgeted numbers and undertake cross selling initiatives to achieve them.

3. To contribute to customer satisfaction initiatives - To follow the ethical and fair practices code for selling products

- To ensure regular availability of research material and inputs to the client

- To ensure that client promises are kept and their grievances are adequately addressed or highlighted

- To keep up breast of the latest developments & report to the Regional Head, research team of the upcoming client requirements to innovate the product/service mix

4. To ensure policy adherence and documentation - To be aware of all critical policies & procedures & ensure compliance with them

- To help the risk & review process through continual monitoring of client profile & ensuring thorough documentation relating to proposals & KYC procedures

- To coordinate with CSM and market intermediaries like MFs & banks for smooth transaction and operations 5.To formulate periodic MIS and track competitor moves and report them periodically - To send detailed periodic activity & sales reports to the Teal Lead

- To monitor competitor moves and products, marketing initiatives and report the same to the management, product and research teams

6. To contribute in skill enhancement - To ensure ongoing self development - attend internal and external training programs, other relevant certifications that enhances the skills in the financial sales services+"