Senior Operations Specialist - Technological Domain - Startup - IIT/NIT/BITS

Requirements:

- Entrepreneurship - Must know what it means to be a part of an early stage startup as this won't be a conventional 9-5 job.

- Academics - Must be graduate (preferably Engineering from Tier 1 colleges)

- Locations - Delhi NCR/Mumbai/Hyderabad.

- Travel - There'll be extensive ad-hoc travelling at times, to remote locations.

- Communication Skills - One word #intimidating, both in written & verbal English

- Work Experience - 2 to 4 years in technological domain preferable.

- Confidence, general awareness about nitigrities of technology, willing to deep dive into unchartered waters, IQ/EQ - count as plus points.

- Joining Date - ASAP

Typical Day at Work :

- Travel - Ad Hoc travel within/outside city, state for new client deployment, existing client problem solving - reco visits ; Planning For new client deployment

- Coming up with a blueprint of how the solution will be deployed estimating the environment & challenges that would be met at client site

- Existing Client; Improvising & coming up with new & improved processes for existing clients to improve their efficiency & output

- Relationship Building - Especially with all stakeholders at client side - from CXO's to plant heads to line managers to labourers. Good at building relations with all sorts of people, as it would be client facing role.

- On spot improvisation (IQ/EQ) - Will be met with new challenges in unfamiliar environments without Knowledge Bank in hand; Should be able to come up with 'Jugaads' on the spot & have the solution deployed

- Problem Solving - Figuring out on a day to day basis as to how the solution can be deployed at upcoming client sites - improved at existing clients.

- Confidence - Nerves of steel required even when faced with unknown problems with no backup for solutions - should still be able to lead everyone to the solution with budding confidence

- Technical Knowledge - Should be well affiliated with technology (general that exists, upcoming) - more over necessary for in-house product understanding to be able to relay it to the client. Leverage available technologies to make client experience seamless

- Documentation - Easy to understand documentation of deployment undertaken/planned. Relaying the same to the client effectively

- Consultant - Given the kind of relations we expect our team to build, clients come up problems that they're facing in other domains as well - where at times we act as Consultant to help them with their issues that may or may not revolve around task at hand - this helps further strengthen our relations

- Research - Being able to research on web/on ground to strengthen the deployment and the overall SaaS product

- Cross-selling - Part sales, to identify what other product arms can be helpful for the client and position the same accordingly for absorption within the client's organization