HR Executive - Recruitment at Talisman HR Solutions Pvt. Ltd.
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Senior Operations Program Manager - eCommerce (18-20 yrs)
World's most customer centric e-commerce company is looking for a Senior Operations Program Manager to lead operational launches for scaling up its Virtual Customer Service (VCS) Operations in India.
Job Description :
1. 18-20 years of overall experience and 12-14 years of managerial exposure.
2. Demonstrates ability to influence, lead and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under challenging environment all communications.
3. Builds positive productive relationships with many internal customers and partners around the world. Overcomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies. Deals with the complexity of multiple lines of business and regions. Acts as the thought leader and strategist for Customer Services email and chat capabilities. Develops and drives strategies and programs which improve the market position of the Company.
4. Strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an extraordinary level of dedication, motivation, and intelligence.
5. Demonstrated ability managing and developing large high performance teams of associates/managers is required. Demonstrated familiarity with general principles of workflow in an inbound call/email center, and current technologies to help handle that workflow. Possess extraordinary analytical capabilities.
6. Possess specialized skill set in running large scale production operations, preferably in a contact center environment. A deep knowledge in continuous improvement methods such as Kaizen, Lean and other improvement methods is required.
7. Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required.