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03/09 Divya Chandra
Supervisory Consultant at Cornerstone International Group

Views:142 Applications:30 Rec. Actions:Recruiter Actions:2

Senior Manager - Workforce Management - BPO/IT/ITeS (10-14 yrs)

Delhi NCR Job Code: 1149586

Senior Manager- Workforce Management


- This transformational leader will lead and develop strategies to optimize Workforce Management (Work Force optimization, schedule adherence, productivity Incentive administration) to remove gaps and drive efficiency to optimize employee productivity.

- The individual will possess a strong understanding of workforce management, process design/engineering, and capacity planning/forecast modelling.

- Design an operating model that ensures close partnership with the delivery functions.

- Collaborate to drive greater consistency and efficiency in capacity management

- Define strategies to uplift technology and tools; advocating for mutually beneficially use of existing and emerging technologies.

Must Have Experience In:

- Leading a workforce management function and being able to work within the current staffing and services organizations.

- Producing capacity forecasts and staffing requirements needed to meet service level targets within budget.

- Collaboration with managers and drive Management activities for teams spread in India & US

- Produce WFM reports and recommend action plans to maintain healthy SLAs and Productivity across.

- Productivity across all teams. This activity will be working along with the BLs.

- Should be able to effectively liaise with stake holders including the management.

Desired Qualifications:

- Minimum Bachelor's/PG degree or equivalent work experience, a minimum of 10+ years of work experience of which 8+ should be in Workforce Management and repeatability standards, enforcing accountability for high quality work.

- Experience leading a Workforce Management Function for a large-scale operation.

- Experience leading capacity planning/volume forecasting, for large scale operations.

- Possess strong oral and written communication skills with the ability to translate complex analysis and insights into relevant business discussions with diverse groups of leaders and organizations.

- Excellent problem solving and analytic capabilities utilized to identify root cause issues/improvement opportunities and designing approaches/programs to address those issues. Proficiency in Lean Sigma would be an advantage.

- Championing change, innovation and collaborates with others on continuous improvements.

- Proven track record of building partnerships, collaborating, and influencing at senior levels and across lines of businesses.

- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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