A consulting firm is looking for Senior Manager - Work Force Management based at Hyderabad. Designation / Position: Senior Manager - Work Force Management Job Location : Hyderabad Annual Salary Range : 22 to 23 LPA Qualification : MBA Work Experience 10 to 16 years Job Description : - Build a 24X7 high functioning workforce planning team - Demonstrate and drive a culture of operational awareness through continuous monitoring and analysis of contact volume patterns by contact queue/type and service line resulting in tactical opportunities for improvement/optimization - Assist the Forecasting & Scheduling analyst in developing forecasting models to predict contact volume and key contact statistics, email volume, web form volume and the addition of future media types and clients - Communicate necessary real time and proactive adjustments to workforce requirements based on changing dynamic forecasts; re-forecast when necessary Profile Description: Bachelor's degree or equivalent business experience required - Over all 10+ years of experience out of which 7 to 8 years experience in leading global workforce management organizations in a multinational and/or outsourced contact center environment - Subject matter expert on Forecasting, Staffing, Scheduling, Real Time Management process - Experienced with one or more of the following workforce planning platforms: Genesys WFM, Aspect, Verint Impact 360, IEX / Experience with Genesys PureConnect or a similar contact routing solutions required - Excellent email writing skills, specific to customer facing interactions" Contact Details Dipa Rani / 9556641101

Hyderabad

Senior Manager - Work Force Management 

Senior Manager - Work Force Management  ,Job Description for Senior Manager - Work Force Management  in Live Connections in  Hyderabad for (10-16) years of experience. Apply Now!

Job Description for Senior Manager - Work Force Management  in Live Connections in  Hyderabad for (10-16) years of experience. Apply Now!