Senior Manager - Voice of Customer (Strategic Role) - Banaglore (premier institute candidates only) - Manage the implementation and deployment of voice of the customer listening programs across the customer journey - Define and identify areas of the customer journey where customer feedback should be gathered - Design and implement process for analyzing a growing volume of customer data, enabling cross-functional leaders to identify and prioritize areas for improvement - Identify, understand and communicate top drivers for Customer Queries, NPS, C.Sat &amp; Playstore ratings. - Create and deploy company-wide customer engagement model; define how the product responds customer feedback across the customer journey - Measure and monitor the customer journey listening program's effectiveness via reporting, metrics, KPIs, regular meetings with relevant stake holders and direct customer experience feedback. - Ingest, interpret, and produce structured reporting of customer feedback. - Utilize qualitative and quantitative customer data to determine root causes for gaps in customer expectations and experience. - Conduct RCA's for each problem and create a framework to make the org antifragile - Deliver actionable, scalable recommendations. - Represent voice of customer to assist internal teams with prioritization Requirements:&nbsp; - Excellent written and verbal communication - Ability to collaborate across teams, forge relationships, and influence key partners - A strategic thinker with the ability to see the big picture and pay close attention to detail - Excellent analytical skills - Has deep understanding of customer &amp; should be customer obsessed - Experience in Fintech or Product company would be an added advantage Qualification - B.tech/ MBA graduate from Top Schools

Bangalore

Senior Manager - Voice of Customer - IIM/ISB/MDI/FMS  

Senior Manager - Voice of Customer - IIM/ISB/MDI/FMS   ,Job Description for Senior Manager - Voice of Customer - IIM/ISB/MDI/FMS   in Zodnik Solutions in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for Senior Manager - Voice of Customer - IIM/ISB/MDI/FMS   in Zodnik Solutions in  Bangalore for (4-8) years of experience. Apply Now!