Senior Manager/Vice President - Insurance Broking/Employee Benefit Operations

Client : The organisation is a Fortune 300 MNC with global presence.

Role : Senior Manager, Operations

Location : Pune

Skillsets Required :

- 11-15 years of experience in operations in Insurance Domain

- Masters Degree from a Tier 1/ Tier 2 University with any of these certifications : LEAN / Six Sigma / KAIZEN / PMI / CII

- Strong People Management experience leading team size of over 80 people

- Worked with off shore processing International organizations with proven track record in service delivery

- Strong Exposure and Expertise in Employee Benefits

- Strong analytical ability, decision making and leadership skills

- Excellent communication skills both verbal and written, interpersonal skills and a collaborative management style

Roles and Responsibilities :

Reporting to the Head - Operations, you will be responsible for :

Delivery Management : Heading the Insurance Operations Delivery & Business Management for the Client, Managing SLAs, Partnering with stakeholders on operational decisions.

People Management : Leading a team of 150+ people from the people management perspective with Managers, Deputy Managers, AM etc reporting into you, Managing escalations and identifying improvement opportunities.

Stakeholder Management : Delivering timely services to clients and customers with top quality results, Identifying the best opportunities for increasing the work split position between India and operating company.

Internal : Aligning with company's operating model to create logical business operations that deliver excellent customer services, Employee engagement by setting standards for people excellence, Enforcing a regular risk review to create significant R&C profiling.