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04/12 Sheriff
Consultant at RGF Select

Views:13408 Applications:853 Rec. Actions:Recruiter Actions:17

Senior Manager - Vendor Management - eCommerce (5-12 yrs)

Pune Job Code: 517779

About the Role

Job Title - Senior Manager - Vendor Management

Location - Pune

Salary: Depends on the experience

Job Role

- Manage performance of assigned Vendor partner on all Operations SLAs and performance metrics

- Will be responsible for all Operations related metrics specific to Voice, Email and Chat for the assigned Vendor partner

- Engage with other Vendor Managers and internal SRM teams for smooth functioning of his/her Vendor Operations

- Cross-functional engagement with SRM support functions and other cross-functional teams within the organization - both with the Partner and within FK

- Periodic engagement on performance and other initiatives with key members of Vendor team

- Planning and scheduling of periodic performance reviews with key Vendor and FK stakeholders

- Will be based out of the Partner location, with occasional travel to Bangalore for meetings/reviews

- Closely work with WFM team to determine staffing and other infrastructure capacity requirements by analyzing forecast planning factors, including service levels, volume patterns, and other business parameters

- Responsible for analysing performance trends and provide recommendations to the Leadership

Key Skills :

- Experienced in ITES business (overall 8-10 years experience)

- Previous experience in Vendor Management for at least 2 - 3 years will be essential

- MBA (General Management/Planning specialization/Operations Management) from premier/ tier-1 B-school would be an advantage

- Deep hands-on operations experience, having managed large FTE teams of 500+

- Very good relationship building and alignment building skills

- Very good understanding of WFM requirements related to forecasting, scheduling, MIS, etc is a must

- Strategic orientation towards industry best practices around WFM, QA, Process improvement and excellence

- Excellent analytical skills and decision making ability

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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