Senior Manager - US BGV - BPO Process Job Description : The key services include on-demand employment background checks, drug testing, Form I-9, employment and education verifications. Candidate should have extensive operating experience particularly in criminal research for US and managing the background screening blended process i.e. involving data &amp; voice. Primary Duties &amp; Responsibilities : - Responsible for day to day operations; meeting defined SLAs and KPIs for the process - Define and implement operations strategy, structure, and processes - Should have good understanding of the business products /services - Manage staffing needs for the operations team including recruitment, retention and budgets - Coach, mentor and develop the talent to drive high performance - Effectively manage the P&amp;L and ensuring that revenue targets are achieved or exceeded Engaging with Client process team and work on project that improve client processes and drive client value - Identify new business opportunities (Farming) including new markets, growth areas, trends, products and services - Manage VOC (Customer Satisfaction) for the account through governance and timely detection and prevention of issues while aligning with the client business objectives - Ensure timely preparation and validation of monthly invoice, forecast Revenue and Headcount for the account - Be proficient in comprehending SOW / Contract nuances for the account - Provide regular performance updates to the senior leadership team. - Monitor performance to proactively identify efficiency issues and propose solutions. Desired Experience and Skills: - Degree with 12 to 15 years of related experience; MBA preferred - Excellent Communication skills; Strong Client interaction &amp; Account management skills - Strong business acumen with a broad understanding of fundamental business principles - Large team management experience-should have managed team size of at least 100+ in US BGV operations - Lead by example (Result oriented, energetic, punctual, and respectful of others and being a team player) - Foster an environment of continuous improvement by identifying opportunities to streamlines processes.

Andhra Pradesh

Vishakhapatnam/Vizag

Senior Manager - US Background Verification Operation - BPO Process 

Senior Manager - US Background Verification Operation - BPO Process  ,Job Description for Senior Manager - US Background Verification Operation - BPO Process  in Pidgin Consulting in  Andhra Pradesh Vishakhapatnam/Vizag for (12-15) years of experience. Apply Now!

Job Description for Senior Manager - US Background Verification Operation - BPO Process  in Pidgin Consulting in  Andhra Pradesh Vishakhapatnam/Vizag for (12-15) years of experience. Apply Now!