jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
06/01 HR
HR at Placewell

Views:955 Applications:213 Rec. Actions:Recruiter Actions:20

Senior Manager - Transition - BPO (10-17 yrs)

Bangalore Job Code: 879368

Senior Manager - Transition - Female Candidates

Note: Candidates with IT Experience and Operations Background please do not apply. We need hard core Transitions Experience Candidates.

Shifts- Night Shifts ( candidates willing to work in night shifts only apply)

Position is for Female Candidates

Job Responsibilities:

- Responsible for leading towers within transitions like Knowledge transfer, hiring, technology and workplace enablement, PMO anywhere from across the India footprint as per project requirement

- Ensure the Transition methodology is well understood and adhered to

- Responsible in ensuring that the assigned tasks/deliverable are met as per defined timelines

- Execute processes with end to end accountability

- Establish Robust Project plan, clearly specifying various tollgates, tasks, planned/actual start and closure date, responsibility and completion status

- Establish organized ways of working through structured Governance Model & Escalation Matrix

- Analyze the situation, understand, set and manage the expectations from the client and the business to get things "Right the First Time"

- Set and manage expectations with both Internal and client stakeholders to ensure Zero surprises

- Assess potential delay in the project tasks/ deliverables, work with the respective stakeholders to ensure the delay is averted

- Interacts with all internal and client departments in project planning, align everyone to buy-in the project vision and work towards the common goal

- Takes ownership and follow-up with task owners on time to ensure timely and effective completion

- Strong Stakeholder management

- Bring thought leadership to the table that improves migration setup & implementation

CRITICAL SKILLS REQUIRED:

- 8 - 12 years of total experience with minimum 2+-5 years years of Project Management/ Solution's experience

- Should have min 2-5 years of Transition Experience. Candidate should be a part of Transition Team not in Operations.

Education: Graduate / Post-Graduate in any stream

- Working experience of transition function in BPO industry

- PMP, PRINCE2 certification (preferred)

- Strong communication & presentation skills (verbal and written)

- Strong Executive Presence and Client management

- Ability to work with culturally diverse teams across geographies

- Strong Interpersonal skills

- Demonstrated ability to lead & get work done from multi functional teams

- High on drive and initiatives

- Self-confidence with assertive work style

- Good business acumen with ability to synthesize creative solutions and consulting capability

- Out of the box thinker, problem solver

- Able to use Project / Process Management tools like MS Project, MS Visio, MS Office

Other Requirements:

- Valid Passport

- Open to work in flexible shifts

- Flexibility in travel (as per project requirements)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.