Senior Manager - Transformation Services - BPO

Senior Manager - Transformation Services - BPO

- Responsible to provide process and digital transformation expertise ranging from business diagnostics, organization design, business process design, sales transformation, Trade Promotion Management (TPM) and Customer Service

- Participation as a subject matter expert in workshops with client teams and demonstrate knowledge, capabilities and credentials in Sales transformation, Trade Promotion Management, Customer Service

- Lead process reviews documenting current business processes, roles and responsibilities and work with team members to provide specific client solutions and process transformations to drive productivity and business impact for our customers

- Contribute to building deep, differentiated capabilities across the end-to-end value chain in Consumer Goods - developing insights, standard methodologies, technology solutions, integrated analytics offerings etc.

- Work on service line projects to deliver high quality project deliverables and complete project tasks on schedule to ensure customer satisfaction

Minimum Skills :

- Industry knowledge in Consumer Goods with relevant experience in applying technology to drive business transformation

- Hands on experience in various sales & commercial business processes such as order management, sales planning, sales forecasting , trade management, promotion planning, order management, and performance tracking and analysis.

- Experience in delivering high quality large-scale projects across multiple industries, and recognized as an expert in multiple sales & commercial business processes and delivering business value from technology-based solutions

- Working knowledge of any of the ERP & TMS systems like SAP, ORACLE, etc.

- Consultative selling skills, effective time management, and commitment to project deadlines

- Self-starter who understands Genpact's unique value proposition and is able to position us accordingly

- Familiar in operating in a matrix structure and should work well with multiple internal groups and a diverse set of partners

- Excellent communication, presentation and analytical skills

- Must be willing to travel as needed

Preferred qualifications : MBA Finance

Demonstrated proficiency :

- Trade Promotion Management

- Trade Promotion Optimization

- Business Process Assessments

- Order Management

- Stock Allocation

- Customer Service