Senior Manager - Transactional Quality - BPO

Looking for a strong Quality expert from leading BPOs - call center operations handling transactional quality portfolio

Job Description :

- Day to Day operations, SL and Floor Operations management

- Organize team huddles and work towards keeping the team motivation at a higher level

- Facilitate Administrative and operational need of the team

- Assign routine tasks to the team

- Prepare consolidated weekly / monthly reports

- Accountable for the success and quality of the process

- Ensures that the process is followed correctly in Service Operations

- Approves management reporting and tool requirements

- Ability to learn to work with Google internal tools

Requirements :

Knowledge on operations, Customer Service Skills, Good interpersonal and communication skills, Ability to perform in adverse situations and Very Good MS office Skills and Google Docs

Core Competencies :

- 72+ months of Overall BPS experience

- PEX background preferred

- Excellent written and verbal communications skills (English)

- Handling Escalations from Clients

- High Analytical & Coordination skills are essential

- Excellent project skills

- Very Good people management Skills

- Ability to follow through on projects assigned Internet Savvy.