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AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd
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Senior Manager - Transactional Quality - BPO (10-14 yrs)
Looking for a strong Quality expert from leading BPOs - call center operations handling transactional quality portfolio
Job Description :
- Day to Day operations, SL and Floor Operations management
- Organize team huddles and work towards keeping the team motivation at a higher level
- Facilitate Administrative and operational need of the team
- Assign routine tasks to the team
- Prepare consolidated weekly / monthly reports
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Approves management reporting and tool requirements
- Ability to learn to work with Google internal tools
Requirements :
Knowledge on operations, Customer Service Skills, Good interpersonal and communication skills, Ability to perform in adverse situations and Very Good MS office Skills and Google Docs
Core Competencies :
- 72+ months of Overall BPS experience
- PEX background preferred
- Excellent written and verbal communications skills (English)
- Handling Escalations from Clients
- High Analytical & Coordination skills are essential
- Excellent project skills
- Very Good people management Skills
- Ability to follow through on projects assigned Internet Savvy.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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