Senior Manager - Training - Retail/Hospitality

Requisite

- Minimum 3-4 years of experience of delivering and designing training from luxury hospitality and retail. Overall experience of about 8 - 12 years

Key Responsibilities

- Conduct orientation sessions and arrange on-the-job training for new employees

- Running training programs, visiting and interacting with stores - reviewing individuals vis-vis store performance, creating the charter of the improvement plan, devise mass training as required.

- Time creating and developing brands specific training content, running various store interventions to help enhance service and sales at stores.

- Working with other functions with respect to training needs and requirement including using online platforms to decimate training

- Create strong and consistent brand DNA and standardization across stores.

- Act as a quality controller for the stores.

- Responsible for developing and implementing the induction process for new staff.

- Regular visits to the stores - interact and understand ground realities of store staff.

- Track and measure the success of training programs, generating meaningful reports, insights and share recommendations to internal stakeholders and senior leadership team.

- Review and re-design training program and interventions basis business and store requirement.

- Keeping up-to-date with new interventions in store trainings in outside world.

- Exhibit strong budgetary controls on the training expense.

- Maintain and upgrade relevant training material and records.

- Act as a coach and mentor for the store staff.