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SEO Analyst at Vervenest Technologies Pvt Ltd
Views:642 Applications:107 Rec. Actions:Recruiter Actions:27
Senior Manager - Training & Quality - Customer Support (4-7 yrs)
Requirements :
- Smart, self-motivated individual with an established track record of 4+ years to drive Tele Sales with large teams
- Should have skills of outbound B2B sales; experience of handling small merchants would be a plus
- Proficient in Kannada & English. Understanding of any other Indian languages would be a plus
- Excellent verbal, written, and interpersonal communication skills.
- Effective listening and comprehension ability is a must
- Strong Stakeholder management skills
- Problem Solving approach & Business acumen
Job Responsibilities :
- Manage a team of 10-15 People with complete responsibility of achieving team sales targets
- Train, mentor and motivate the team members and ensure the quality of the outbound and inbound calls
- Draft quality assurance policies and procedures
- Listening sales calls to ensure excellent customer service and effective product presentation
- Monitor operators product knowledge, ability to handle objections, and call closure
- Uses a quality monitoring system to compile and track performance at team and individual
- Share quality reports for various stakeholders and provide actionable data to as needed
- Work on Continual process improvement, therefore, set the new process in order to ensure customer satisfaction and internal smooth process
Work location is Bangalore, The candidates must be relocated to Bangalore.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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