Senior Manager - Training & Quality - Customer Support

Requirements :

- Smart, self-motivated individual with an established track record of 4+ years to drive Tele Sales with large teams

- Should have skills of outbound B2B sales; experience of handling small merchants would be a plus

- Proficient in Kannada & English. Understanding of any other Indian languages would be a plus

- Excellent verbal, written, and interpersonal communication skills.

- Effective listening and comprehension ability is a must

- Strong Stakeholder management skills

- Problem Solving approach & Business acumen

Job Responsibilities :

- Manage a team of 10-15 People with complete responsibility of achieving team sales targets

- Train, mentor and motivate the team members and ensure the quality of the outbound and inbound calls

- Draft quality assurance policies and procedures

- Listening sales calls to ensure excellent customer service and effective product presentation

- Monitor operators product knowledge, ability to handle objections, and call closure

- Uses a quality monitoring system to compile and track performance at team and individual

- Share quality reports for various stakeholders and provide actionable data to as needed

- Work on Continual process improvement, therefore, set the new process in order to ensure customer satisfaction and internal smooth process

Work location is Bangalore, The candidates must be relocated to Bangalore.