Senior Manager - Telesales - FMCG/eCommerce

Senior Tele-Sales Manager

- Meeting with sales managers, team leaders to discuss tele-sales strategies.

- Ensuring team hiring to ensure budgeted numbers.

- Monitoring the performance of the sales team. Setting weekly and monthly sales targets.

- Maintaining customer relationships.

- Maintaining regular connects to ensure overcoming day-to-day challenges.

- Training junior tele-sales staff. Writing sales scripts and customer answer sheets.

- Close tracking and monitoring on input KPIs to help improve productivity and achieve set targets.

- Handling escalated customer complaints.

- Compiling and presenting sales reports (daily, weekly, monthly, quarterly) to stakeholders.

- Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency.