Senior Manager - Service Operations - Telecom/IoT

A fast-growth and exciting Award-Winning IoT Company is looking for dynamic Sr. Manager - Service Operations (4 positions based at Delhi, Pune, Bhubaneshwar & Vijaywada)) to lead a team of Account Managers in ensuring Customer delight a every step.

- You will be expected to work out of home / client location as per needs of the Organisation.

- You MUST come with 10 - 15 years of relevant experience within a Telecom / IoT company, of managing a team and independently handling the Service Operations / Customer Service portfolio for a set of clients.

Qualification : MBA Marketing. Additional IT / Technical / Engineering qualification preferable.

Key Responsibilities:

- Leading team of Account Managers

- Follow up with internal stakeholders for customer escalations and updates

- Maintaining and Building relationship with customers

- Resolving customer complaints quickly and efficiently

- Expanding the customer base by upselling and cross-selling

- Customer Account reconciliation

- Billing and Collections

- Customer Onboarding

- KYC compliance

- Knowing your competition, market developments and action planning accordingly

- TSP billing and reconciliations