Senior Manager - Sales - IT - IIM/MDI/ISB/FMS

Organization Profile :

Our client is an emerging software solutions and services company providing cutting edge IT solutions across industry verticals. Delivers technology solutions to its client enabling them to outperform their competition.

Purpose of the role :

Be the one-point contact with client to deepen relationship. Create and nurture long-term relationships with clients. Resolve client issues. Look for potential opportunities for business. Safeguard existing revenue. Generate additional revenue.

Industry Experience :

IT, banking IT, Insurance (BFSI) domain and IT knowledge

Role & Responsibilities :

- Build strong and long term relationships with key employees at client site

- Address clients- business needs

- Advise client on key issues

- Schedule regular meetings with client to understand their issues and ensure resolution

- Act as point of contact for complaints and escalate issues as appropriate

- Identify new / potential needs of client

- Help sales team up-sell or cross-sell services and products

- Ensure both the company and clients adhere to contract terms

- Competitor analysis

- Collaborate with internal teams (e.g. sales, support units, senior management) to address client needs

- New Business development

Key Competencies :

- Experience in customer service and relationship management

- Understanding of industry and market

- Communication and networking skills

- High energy

- Ability to spot potential business

- Ability to build rapport at all levels

- Positive attitude

- Problem solving attitude

- Strong negotiation skills

- IT knowledge and understanding.