Senior Manager - Sales & After Sales Training - Retail/FMCG

Senior Manager - Sales & After Sales Training - Females Only

Job Description:

Purpose of the Role :

- Define and ensure the implementation of training contents, training programs, evaluation, and
qualification of commercial networks in India.

Through a well-trained network, contribute to the achievement of sales, quality, customer service and accessories objectives.

Training & Development :

1. Conduct 'Training Need Analysis' with respective stakeholders' basis ongoing business requirements and challenges

2. Prepare 'Training Objectives' to support business objectives

3. Develop new content or adapt existing content to fulfill business training needs

4. Develop hybrid learning pedagogy - Classroom, Virtual classroom and web based trainings followed by retention with micro learnings and assessments

5. Ensure delivery of an effective session by self or trainers' basis available content

6. Measure post training impact against training objective set at 'Training Need Analysis - TNA' level

7. Ensure completion of 'Training certification path - Level 1, 2 & 3' of eligible employees within timeline

8. Conduct quarterly content review and revision if needed based on changes in company or competition products, changes in processes, results on customer feedback mechanism (NPS), Mystery shopping results etc.

9. Preparing annual training calendar and Manage number of days of classroom and virtual training

10. Organizing 'New Product Launch Training' as per global and brand specific norms

11. Conducting 'New Dealer Onboarding Training' to ensure effective start of operations for new dealers

12. Development and implementation of 'training apps' for effective trainings