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17/06 Ruchika Bhardwaj
Managing Partner/Founder at Workoid Consultants

Views:2967 Applications:80 Rec. Actions:Recruiter Actions:40

Senior Manager - Retail Customer Service - Mobile Service Provider (5-10 yrs)

Delhi/NCR Job Code: 346802

We are looking for a SM - Retail Services - with a leading mobile service provider based in New Delhi.

Job Details :

Location : Delhi

Circle : UP West Circle

Grade : Senior Manager

Department : Circle Operations

CTC : 12 - 15 LPA

Experience : 5 -9 years of service experience in retail industry / consumer goods / auto/ telecom

Education : Graduate, Pref MBA

Main Responsibilities :

- The Retail service manager is responsible for driving service strategy and managing operations across customer service touch points.

Essence of role :

- Implement the circle retail service strategy for stores through improvement in customer experience

- Achieve customer satisfaction targets through stores

- Develop strategy to improve the walk-in retention at exclusive retail outlets

- Develop innovative mechanisms to capture the customer experience at the store and develop strategies based on MIS reports to improve the experience

- Provide feedback on competitive moves to protect base

If the above role excites you, Kindly apply with your updated resume and latest photograph with the below mentioned details :

Current Location :
Open to relocate to Delhi :
Reason seeking relocation :
Family Set up ( Married /Kids/ Spouse Job) :
Age :
Education Qualification :
Total Exp :
Industries worked :
Exp in Retail Customer Service Operations :
Explain your current role briefly :
Span of Stores you are currently handling :
Region / Geography :
Is your current role a Team Handling Role, If yes how many direct reportees on papers (Offroll + Onroll) :
Current Organization :
Current Designation :
Reporting To :
Current Gross CTC (Fixed + variable) :
Expected CTC :
Notice Period :

Team Workoid

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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