- Lead a team to provide value added services to activities and functions performed at Retail Credit Operations Unit as listed below:

- Manage the Operation's process for Secured and unsecured Lending and Life cycle maintenance processes for SME, Mortgage, Auto and personal Loans

- Manage the DTR (Compliance monitoring) process for Retail customers in alignment to KYC, AML parameters as guided in process manuals

- Ensure ADM, OPM, SOP compliance and SLA adherence as per agreed TAT and accuracy baselines

- Effective Performance management and ensuring productivity and efficiencies are closely monitored for the team members at individual and team level.

- Effective volume management and cross utilization of people through cross training and knowledge transfers across teams

- Effective controls and governance on people, processes

- To maintain a positive working relationship with personnel of the other sections, divisions, Business stakeholders

- MIS management and weekly/monthly reporting to Unit Manager, Onshore and Key business stake holders.

- Tracking of system issues and liaising with various departments for issue resolution.

- Handling of Change Request, BRDs for any new change, business initiative, Product launch with further UAT execution support and sign off. Adherence to Change management guidelines

- Proactive in adopting best industry practices to drive cost efficiency and process improvements

- Implementation of Central Bank and Compliance Related Changes

- Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines

- Support Adhoc Business requests or as directed by the Unit Manager

- Service management for CCU escalations, Customer complaints review and resolution

- Handle internal and external audits for the unit.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.