Job Title: Resources - Utilities Digital
Career Level: Senior Manager
Workforce: Management Consulting
Location: Gurgaon/Bangalore/Mumbai/Pune
Job Summary:
- To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.
- To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges
- Work requires travel to client site for project work across geographies
Key Responsibilities:
- Process Expertise- Credit and Collections, Customer Service(CIS/CRM), Smart Grids, Enterprise Transformation, Analytics, Process Automation
- Assess Value Potential for transformation program and architect the value proposal
- Programme manage large, complex business programmes to deliver digitally enabled solutions
- Drive Business Readiness and Deployment activities for region(s)
- Identify opportunities by farming existing relationships and growing new networks
- Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis
- To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long term solutions
- To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance
- Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team)
Relationships:
Reports to: Resources- Sr. Management and/or Client Leads
Supervises: A global team spread across various nodes
External Relationships: Clients, Third party vendors, suppliers, agencies
Qualifications:
Education: MBA (Tier 1), Relevant accreditation for Utilities industry
Technical certifications: Would be advantageous, not mandatory:
Sales force, CRM knowledge
IS Utilities, SAP Certification (would be an advantage)
Project Management: PMP or Prince 2 (Would be an advantage)
SAP ISU CRM / Oracle CC&B related experience
Work Experience:
5+ years- experience of Consulting experience
12+ years- experience in Utilities industry.
15+ years overall experience.
Work Requirements: Extensive travel depending on geographical span
Knowledge and Skill Requirements:
Core Skills:
- Value Architect: Assess Value Potential of a transformation program and ability to architect the value proposal
- Process Transformation: Involves defining key performance indicators and associated work practices and collecting, managing and reporting monthly/quarterly on regional status.
- Process Expertise- Credit and Collections, Customer Service(CIS/CRM), Smart Grids, Enterprise Transformation, Analytics, Process Automation
- Deep knowledge and experience in Digital & System Integration projects
- Program Management: Involves effectively planning, managing and coordinating multiple projects in a dynamic environment with numerous and complex stakeholders groups and execute on-time and on budget
- Programme management experience and track record of successful delivery of large, complex programmes
- Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership
- Deep knowledge in Utilities industry.
- Drawing on extensive knowledge and experience across Digital and System Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis
- Change Management: Involves coaching and/or training personnel
- People Management skills: supervision of analysts and consultants
- Active role in the identification of opportunities by farming existing relationships and growing new networks
- Ability to work independently with minimal supervision and lead global distributed teams
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