Senior Manager - Resources - Management Consulting - Utility Domain - IIM/MDI/ISB/FMS

Job Title: Resources - Utilities Digital

Career Level: Senior Manager

Workforce: Management Consulting

Location: Gurgaon/Bangalore/Mumbai/Pune

Job Summary:

- To bring industry knowledge, process expertise, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.

- To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges

- Work requires travel to client site for project work across geographies

Key Responsibilities:

- Process Expertise- Credit and Collections, Customer Service(CIS/CRM), Smart Grids, Enterprise Transformation, Analytics, Process Automation

- Assess Value Potential for transformation program and architect the value proposal

- Programme manage large, complex business programmes to deliver digitally enabled solutions

- Drive Business Readiness and Deployment activities for region(s)

- Identify opportunities by farming existing relationships and growing new networks

- Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis

- To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long term solutions

- To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance

- Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team)

Relationships:

Reports to: Resources- Sr. Management and/or Client Leads

Supervises: A global team spread across various nodes

External Relationships: Clients, Third party vendors, suppliers, agencies

Qualifications:

Education: MBA (Tier 1), Relevant accreditation for Utilities industry

Technical certifications: Would be advantageous, not mandatory:

Sales force, CRM knowledge

IS Utilities, SAP Certification (would be an advantage)

Project Management: PMP or Prince 2 (Would be an advantage)

SAP ISU CRM / Oracle CC&B related experience

Work Experience:

5+ years- experience of Consulting experience

12+ years- experience in Utilities industry.

15+ years overall experience.

Work Requirements: Extensive travel depending on geographical span

Knowledge and Skill Requirements:

Core Skills:

- Value Architect: Assess Value Potential of a transformation program and ability to architect the value proposal

- Process Transformation: Involves defining key performance indicators and associated work practices and collecting, managing and reporting monthly/quarterly on regional status.

- Process Expertise- Credit and Collections, Customer Service(CIS/CRM), Smart Grids, Enterprise Transformation, Analytics, Process Automation

- Deep knowledge and experience in Digital & System Integration projects

- Program Management: Involves effectively planning, managing and coordinating multiple projects in a dynamic environment with numerous and complex stakeholders groups and execute on-time and on budget

- Programme management experience and track record of successful delivery of large, complex programmes

- Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership

- Deep knowledge in Utilities industry.

- Drawing on extensive knowledge and experience across Digital and System Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis

- Change Management: Involves coaching and/or training personnel

- People Management skills: supervision of analysts and consultants

- Active role in the identification of opportunities by farming existing relationships and growing new networks

- Ability to work independently with minimal supervision and lead global distributed teams