Senior Manager - Recruitment - Telecom

Sr Manager Recruitment

Reporting to : Lead - HR

The purpose of this role is to source and place Call Centre Agents into the business and to take responsibility for all administration aspects of the recruitment and selection process including identifying, interviewing, evaluating and selecting qualified employees to effectively meet the organisation's Agent talent requirements.

Key Responsibilities :

Recruitment :

- Inputs and adheres to the standard recruitment process

- Ensures that budget and role profiles are correctly completed and signed off before advertising any positions

- Consults with line managers when a new job opening occurs to help them identify the exact skills set required, the best approaches to recruit for the position and to advise generally on the best method to fill the position for best long term results

- Proactively sources and identifies qualified candidates in the market place for current and future job openings through a variety of channels such as: agencies, internal referrals, the e-recruitment database and social media tools

- Advertises all vacancies internally & externally

- Screens CV's and shortlists applicants for 1st and panel interviews

- Develops competency based interview guides which are mapped to the competencies mapped in the jobs for which they are recruiting

- Conducts initial interviews applying targeted selection principles

- Arranges line interviews and ensures all supporting documentation is made available and interviewers are briefed

- Participates in panel interviews with line management

- Ensures line managers adhere to the recruitment process and coaches managers on interviewing skills

- Conducts relevant checks on candidates i.e. reference, criminal, credit

- Makes employment offers to successful candidates

- Regrets unsuccessful candidates, adhering to the standard process

- Keeps abreast of recruitment trends in the market

Administration :

- Makes logistical arrangements for interviews when necessary

- Keeps record of all internal and external applications

- Maintains accurate and up to date filing

- Schedules new starters for Induction

Reporting :

- Keeps up-to-date information on the recruitment system and conducts checks to ensure correct usage

- Updates the recruitment tracker updated on a weekly basis

- Provides recruitment reports as requested by the Resource Manager

Partner Management :

- Establish rewarding relationships with BPO Partners

- Drives alignment and best practice across the partners

- Provides advice and guidance on the governance model, ensuring adoption of best practice and the jio values and guiding principles

Key Result Areas :

- eNPS

- In time and Within Budget %

- Performance and Competence Management

- Recruitment Analytics and dashboard

Educational Qualifications :

MBA/Post-graduate

Years of Experience (minimum & maximum) : 8- 12 years

Experience in Telecom/Financial Services (Banking)/DTH/BPO

HR - Recruitment, Sourcing strategies, Recruitment analytics, planning and delivery /in time delivery

Knowledge & Skills :

- Cross-function collaboration

- Customer experience / Customer service

- Fluency in languages (English & Hindi mandatory)