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19/11 Anmol Sagar
Associate at Crescendo Global

Views:722 Applications:127 Rec. Actions:Recruiter Actions:10

Senior Manager - Quality & Service Excellence - BFSI (8-12 yrs)

Delhi NCR Job Code: 1182446

Senior Manager - Quality & Service Excellence

Senior Manager - Central Quality and Service Excellence - BFSI (8+ years). A varied role for professionals having minimum 8 years of experience in quality management, quality assurance, process excellence, operational excellence, lean six sigma and knowledge management frameworks.

If this sounds exciting, apply with us!!!

Location: Gurgaon

Your future employer:

A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum.


- Management of all Quality Initiatives for the Functions / Cross Functions

- Lead & successfully close at-least 2 High Impacting Black Belt Projects or Design projects which are linked to your assigned function Strategy in a year

- Coordinate identification, documentation, version control of all critical business processes for assigned functions

- Setup Quality and Knowledge Management frameworks to support Operational sustainability

- Performing yearly study / assessment of all Quality and linked metrics to determine improvement areas

- Developing roadmap to improve Process Quality and Efficiency

- Managing and taking accountability of Quality personnel assigned to ensure the Quality framework is being driven as expected.

- Ensure wing to wing and correct measurement standards are put in place and dash-boarded


- Minimum 8+ years work experience as a Quality Consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, Ecommerce

- Excellent project management skills

- Degree with 8 - 9 years work experience with at least 4 years in Quality, PEX or Insurance Operations.

- Advanced data analysis (large data sets) skills with basic statistics at Black Belt level

- Ability to analyze large data sets - R, Python, Minitab, Advanced MS Excel Analytics

- Agile, PMP, Prince2 or similar certification or knowledge are added advantage

- Black Belt / Green Belt Certified is a must, with extra weight age on the number of projects completed.

What is in it for you?

- An opportunity to define, lead and coordinate the Research for the company

- An opportunity to work with clients closely

- A high-performance culture with phenomenal career progression

Women-friendly workplace:

Maternity and Paternity Benefits

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