Senior Manager - Quality & Compliance - International Backend Process - Captive Centre Operations

- Expert-level data analysis & interpretation skills

- Continuous improvement and RCA / CAPA mindset and toolset

- In-depth transaction monitoring experience

- Interacts with clients as Single Point of Contact for all SOW and information security compliance

- Performs regular SOW audits to assess compliance and drive closure of findings as per specified TAT

- Identification and mitigation of risk proactively

- Performs floor information security practices audits within the account as per an approved plan

- Publish weekly and daily compliance dash boards

- Establishes additional controls and audit mechanisms as needed to protect reputation

- Delivers process improvement projects targeting improvement of compliance controls using structured process improvement techniques (Lean, Six sigma, PDCA, SDCA, and Kaizen etc.)

- Ensures compliance to requirements related to QMS, ISMS and other relevant standards within the account

- Co-ordinates quality management system related audits both internal as well as external including client audits

- Create awareness and information security practices on the floor.

- Implement and regularly update control and best practises to mitigate risk to business

Qualification:

- Graduation (any discipline) with at least 10 years of overall experience with strong customer service background; 5 years in process quality and compliance

- Deep domain understanding of compliance techniques and tools

- Ability to lead regular interactions with clients on compliance related issues

- Experience as internal auditor or higher in ISO 9000 for similar quality standard

- Experience in managing deliverables and teams across multiple sites remotely.

- Lean Six Sigma Green Belt certified with experience in structured process improvement methodologies

- Strong business acumen and the ability to develop and deliver rigorous analysis to quantify business case scenarios, options and risks

- Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives

- Out of the box thinker to develop tools and processes for best utilization of resources.

- Excellent skills on Excel/Quality Tools / Data Analysis /Analytical Skills / Reporting.