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Senior Manager - Program Management - RPA - Insurance Broking Firm (15-18 yrs)

Mumbai Job Code: 703605

Job Title : Senior Manager- RPA

Reports to : Director - IT Applications services

Department : IT Applications

Location : Powai - Mumbai

Role Requirements :

Primary responsibilities:

- Responsible for the overall management, co ordination, execution, control and completion of projects related to Robotics process automation

- Competency and performance management, define and implement effective competency framework for the RPA team

- Defining KPIs with stakeholders and managing performance of the RPA teams across multiple levels

- Manage stakeholders, able to work with teams across multiple locations

- Manage and drive multiple sprints or delivery teams and be able to design best practices and process that can effectively deliver high quality product solutions

- Involve in design reviews and end to end delivery management.

- Vendor co ordination and management

- Recruitment and trainings through internal or external resources for all the team members based on competency frameworks & project pipelines.

- Defining metrics, processes, reports, and systems to ensure delivery is managed

- Ensure CMMiLevel 5 practices to be followed in the RPA area

- Drive adherence to best practices as part of knowledge management

- Implement best practices in the RPA team and influence stakeholder decisions,

- Manage, execute and own transition plans and all operational related tasks.

- Responsible for building and maintaining the relationship with the on-shore Marsh team, ensuring there is effective two-way communication, knowledge sharing and reporting

- Creating a working environment which encourages ideas and focuses on continuous improvement

- Onboarding new recruits whilst maintaining the productivity of the team

- Governance, roadmap and service delivery across projects

- Work with the Business align to project priorities, highlight and manage risks and costs

- End to End execution and oversight for Robotics Process automation projects

Technical Skills :

- Comes from a very strong Robotics Process automation background with expertise across technology and process automation tools

- Experience implementing UI path /Blue Prism /Automation Anywhere

- Very good communication skills, ability to prepare RPA strategy, plans & reports for complicated systems

- Previous experience building teams and working with on-shore counterparts.

- Good insurance broking domain knowledge (nice-to-have)

- Strong practice management and delivery management skills

- Proven experience on handling multiple RPA projects

- Ability to generate delivery metrics

- Good vendor management experience

General Skills :

- Excellent communication skills

- People management skills

- Analytical bent of mind

- Very good stakeholder management skills

- Able to work and deliver in a multi-stakeholder environment with matrix reporting structures.

Preferred candidate profile :

Prior Experience :

- 15-18 years- experience from leading IT services/ Captive units leading RPA practices with a strong management background and exceptional people management skills

- Experience managing RPA teams

- Should have worked with stakeholders and businesses in UK/US

- Should have managed large Insurance/financial services product RPA engagements

- Should have some experience of managing vendor teams

Education/ Qualification : BE, MCA, or MBA or M Tech

Women-friendly workplace:

Maternity and Paternity Benefits

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