Senior Manager - Product Support - Background Verification Firm

Openings for the role of Senior Manager Product Support

Currently openings for an leading background verification company.

Role: Senior Manager Product Support

Location: Mumbai(Andheri)

1. Identify gaps and create escalation process for initiatives and develop unique solutions to standard processes

2. Lead and provide support to the team while delivering client experience

3. Develop and write end user documentation to support issue resolutions, initiatives, and process/procedure/policy changes

4. Customer problem resolution - Provide technical services to the customer, and solves problems of fundamental scope and complexity

5. Be the client voice within the company

6. New client onboarding

7. Monthly reviews with clients to identify new use cases and increase adoption

8. Proactive churn management

9. Activation of dormant accounts

10. Monthly MIS and participating in reviews/ strategy/ planning workshops