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Executive-Resourcing at Peoplekonnect
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Senior Manager - Product Support - Background Verification Firm (6-10 yrs)
Openings for the role of Senior Manager Product Support
Currently openings for an leading background verification company.
Role: Senior Manager Product Support
Location: Mumbai(Andheri)
1. Identify gaps and create escalation process for initiatives and develop unique solutions to standard processes
2. Lead and provide support to the team while delivering client experience
3. Develop and write end user documentation to support issue resolutions, initiatives, and process/procedure/policy changes
4. Customer problem resolution - Provide technical services to the customer, and solves problems of fundamental scope and complexity
5. Be the client voice within the company
6. New client onboarding
7. Monthly reviews with clients to identify new use cases and increase adoption
8. Proactive churn management
9. Activation of dormant accounts
10. Monthly MIS and participating in reviews/ strategy/ planning workshops
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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