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Lead - Outsourcing/Offshoring Vertical at Mancer Consulting Services
Views:560 Applications:157 Rec. Actions:Recruiter Actions:14
Senior Manager - Process Excellence - F&A Domain - BPO (12-18 yrs)
- Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency
- Establish positive working relationships at senior levels with functional heads.
- Zeal to build a culture of continuous improvement and innovation.
- Flexibility and initiative in achieving the desired outcome
- Coach, guide and support team to achieve team, department and strategic objectives.
- Manage and execute as per plan key cross functional cross geography organizational initiatives.
- Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification
- Support idea generation initiative across the support function.
- Design and facilitate problem solving workshops / kaizen events / design sprints.
- Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc.
- Support end to end deployment of Intelligent Automation (IA) by identifying opportunities, documenting requirements and support deployment.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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