- Lead key transformation projects using Six Sigma, LEAN, innovation and strategic planning tools and methodologies to drive business process excellence and deliver business results. - Support the delivery and completion High Impact Programs. Work closely with the business user to drive adoption, outlining the business value and overall financial benefit of standard technology and processes. - Identify long term opportunities, as well as, opportunities for immediate quick impacts. - Work closely with Senior Leadership team of Operations and Technology to drive solutions from a business capability, operations, and process standpoint. - Implement process improvement disciplines to increase quality and improve delivery and create sustainable measurement and daily management systems to ensure continued success. - Identify and streamline customer engagement processes; quantify and measure the impact of process improvement efforts and decrease costs with customers. Leverage initial success stories across the enterprise to drive adoption and awareness. - Lead the identification of underserved and overserved customer needs using the Job-to-be-Done and other proven frameworks. - Coach, mentor and train the team in the philosophy, methods and tools of process improvement to increase the organizational capability to respond to problems. Qualifications : - Bachelor's degree required, Master's degree preferred. - PMP, Lean Six Sigma Black Belt certification is required. - Minimum 10 years in process excellence experience required in roles of increasing complexity. - Proven record of successfully completed improvement projects with documented bottom-line impact. - Utilizing the application of Six Sigma, LEAN and Kaizen methodologies is required ideally in an evolving and/or transforming environment. - Experience within transformation and highly transnational environments focused on delivering top line and bottom line results is required. - A proven track record of developing the business case, gaining support from the executive team and delivering the outcome is required. - Driving large scale programs. - Track record of facilitating diverse teams to produce team effectiveness and project results

Mumbai

Senior Manager - Process Excellence - BPO/ITeS 

Senior Manager - Process Excellence - BPO/ITeS  ,Job Description for Senior Manager - Process Excellence - BPO/ITeS  in Genetic Callnet Consultancy Pvt Ltd in  Mumbai for (12-18) years of experience. Apply Now!

Job Description for Senior Manager - Process Excellence - BPO/ITeS  in Genetic Callnet Consultancy Pvt Ltd in  Mumbai for (12-18) years of experience. Apply Now!