Director at Genetic Callnet Consultancy Pvt. Ltd
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Senior Manager - Process Excellence - BPO/ITeS (10-15 yrs)
- Qualified MBA with 10 years of in consulting experience with extensive experience in all facets of process engineering, Change Management, Transformation & Improvements
- Certified Six sigma & lean six sigma tools & methodology, Various Lean principles
- Process improvement, change management, operational excellence, Transformation, Business & Data Analytics
- Proficient in handling end to end implementation of Transformation projects, Process Designing & re designing & process development and deployment
- Substantial experience in engaging with various stakeholders & leadership for strategy formulation
- Expert in creating Business Requirement Documents, Functional Specific Documents
- Data reporting, Data visualization, Risk Forecasting, Risk Mitigation & Business continuity Planning
- Performing various functions like Process Mapping, Project Management, Gap Analysis, Business Process Re-engineering, Upgradation of Operational Risk Management Framework, Feasibility Study and Mapping with System, Cost benefit analysis, Business continuity planning etc.
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