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08/01 Ishmandeep Singh Bhandari
Analyst at Crescendo Global

Views:1695 Applications:260 Rec. Actions:Recruiter Actions:0

Senior Manager - Process Excellence (10-16 yrs)

Gurgaon/Gurugram Job Code: 1030114

Job opportunity in Gurgaon who holds good exposure off quality assurance, holding 10+ years of hard-core experience in process excellence exposure. If this sounds exciting, apply with us!

Location- Gurgaon

Your future employer - Global business process management company.

People from prior experience of Retail domain would be preferred.


- One would be responsible for managing and leading a team of transactional quality resources.

- Responsible for driving accuracy and SLA compliance for CPS processes.

- Responsible for planning and directing or coordinate quality assurance program across CPS.

- Responsible for developing, implementing and reviewing analysis for identifing defects.

- One would be taking care of exceptions to quality processes, test methods, service and trends.

- Responsible for ensuring compliance of all quality control documentation, document change activities and record retention requirements.

- Responsible for working closely with Operations, Compliance, Training, Products and Technology teams to prioritize and drive ideas for process improvements.

- Responsible for project activities including work estimation, planning, stakeholder management and project quality.


- One should hold experience in advance quality planning - Lean Six Sigma Black Belt certification.

- One should hold great project management skills.

- Strong analytical and communication skills.

- On should have prior exposure of great stakeholder and relationship management skills.

What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.

Women-friendly workplace:

Maternity and Paternity Benefits

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